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Treble Cone

Food & Beverage Team Leader

F & B -Front of House – Wanaka, Otago
Department F & B -Front of House
Employment Type Fixed Term
Minimum Experience Manager/Supervisor

                                         Treble Cone Position Description

                                           Food & Beverage Team Leader

Location:                    Treble Cone, Wanaka

Job Title:                     Food & Beverage Team Leader

Responsible To:         Food & Beverage Manager

Position Summary:

To supervise the daily operation of the Food & Beverage function ensuring all departmental procedures are in line with company policies, while safely delivering high levels of guest satisfaction and encouraging staff performance and engagement.

Key Responsibilities:

  • To uphold the company’s mission, vision and values at all times.
  • Has a responsibility to ensure that all facilities and equipment are operated and maintained to a level that meets company and statutory standards and that the future of the company’s capital investment in protected.
  • Is responsible for developing and upholding departmental service and safety standards and ensures departmental staff comply with those standards.

Daily Procedures:

  • Supervise the Food & Beverage Front of House Team to ensure the effective day to day running of all food & beverage outlets
  • Identify and delegate daily tasks associated with safe and efficient daily function of the Food & Beverage team
  • To ensure that the Food & Beverage outlets are set up and ready for operation by 7.30am every morning or at least 10 minutes before planned opening outside of normal opening times
  • Liaise with the F&B Manager and Operational staff to confirm opening of external Food & Beverage outlets.
  • Report to the F&B Manager as requested on, daily status, wage budget, rosters, POS issues and general department function
  • Manage staff daily transport, breaks, weekly roster and availability for staff meetings
  • In the absence of the F&B Manager, the Team Leader will have the authority to order stock but will not be their responsibility full time this is the F&B Manager’s full responsibility
  • To check stock levels and assist in stock take at regular intervals
  • To develop departmental manual covering all operating and safety procedures in conjunction with the F&B Manager
  • To proactively contribute to improvements and developments of the ski area and the F&B function specifically
  • Abide by all company rules/systems as outlined in Food & Beverage and Ski Area manuals and ensure the same for departmental staff
  • To ensure all daily sales and takings are accurately processed as per company procedures and identify and report any errors
  • Handles all general customer enquiries, complaints, and refund requests and is responsible for processing refunds with the approval of the F&B Manager
  • You will be responsible for maintaining appropriate stock levels on the floor, liaising with the Head Chef on the supply of food items
  • Communicate with TC Base and Operational staff on up to date field operations to provide accurate lift status and weather conditions.
  • Ensure staff keeps their work space clean and tidy at all times.
  • Undertake any other duties as directed by the F&B Manager from time to time

Staff Management:

  • To recruit, induct and supervise all staff in accordance with company guidelines while supporting compliance with NZ employment law
  • To support and foster an environment of open communication with team members at all times
  • To ensure all team members behaviour, while in uniform, is in line with company standards and values
  • To deliver and document all training on departmental and safety functions as per the department and H&S manual
  • To encourage staff development by recommending staff for development and training

Guest Service Delivery:

  • Is committed to creating a service excellence within the department and supports company initiatives to improve the guest experience
  • Is proactive in responding to guest complaints and is focused on improvement and looks for solutions to the issue 

Health & Safety:

  • To support safety awareness training to all members of the Food & Beverage team and that all staff are made aware of their responsibilities under the Health & Safety at Work Act.
  • Supports and communicates procedures within the team that ensures Treble Cone is compliant with H&S legislation at all times.
  • Reports, records and investigates all accidents and incidents within the Food & Beverage department openly and accurately
  • Actively ensures all hazards and risks are identified, documented and solutions are actioned as per company policy

Accountabilities:

  • Ensures staff members know what is expected of them and gives them the tools so they can achieve their goals
  • Enjoys coaching and motivating staff and teams to a high performance model
  • Is widely trusted
  • Demonstrate an ability to treat sensitive information with discretion and ensure that confidentiality is maintained at all times
  • Has an understanding of the overall operations of the business both commercial and operational
  • Is aware of the demands on the operation and continuously looks for opportunities to move the business forward
  • Is a natural leader and communicator
  • Has the ability to communicate with a variety of people; in a variety of formal and informal situations
  • Enjoys the challenge of a changing environment, can adapt to the needs of the business, customers and staff
  • Ability to multi-task and manage several responsibilities and functions at once - is cool under pressure

Experience:

  • Minimum 2 years experience in a supervisory position leading a large team in a fast paced environment
  • Knowledge of the hospitality industry and previous cash handling experience is essential.
  • Knowledge of the NZ Food Control Plan

Qualifications:

  • Liquor Control Qualification or Duty Manager Certificate
  • Relevant tertiary qualification in Hospitality Management preferred 

How To Apply

Applications will only be accepted via the Treble Cone Website. Please visit www.treblecone.com to apply online now.  Applications close 4pm (NZDST) Sunday 31 March 2019.

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  • Location
    Wanaka, Otago
  • Department
    F & B -Front of House
  • Employment Type
    Fixed Term
  • Minimum Experience
    Manager/Supervisor
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