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Treble Cone

Guest Services / Retail Assistant

Guest Services – Wanaka, Otago
Department Guest Services
Employment Type Fixed Term
Minimum Experience Mid-level

Treble Cone Position Description

Guest Services / Retail Assistant


Location:                     Treble Cone, Wanaka New Zealand


Job Title:                     Guest Services / Retail Assistant


Responsible To:         Guest Services Supervisor, Guest Services Manager


Key Responsibilities:

  • To perform daily tasks, including phone reception, general inquiries, sales of lift passes, season pass, rentals, packages and lessons as well as keeping our guests up to date with important on-mountain updates, weather and snow conditions.
  • Communicate clearly all products, discounts, promotions in a friendly and engaging manner.
  • Handle general guest enquiries by providing efficient and accurate information at all times.
  • Accurately record the movement of Lost and Found property as required.
  • Process all sales accurately using the Intouch sales system as per departmental procedures.
  • Reconcile and balance your daily sales and forward to the Banking Assistant. 
  • Track record of over-achieving sales quota.
  • Keep up to date with product information.
  • Inventory management.
  • Maintain outstanding store condition and visual merchandising standards.



  • To be knowledgeable about all Treble Cone products and ticket options as trained.
  • Adhere to all security procedures regarding cash storage and handling as trained.
  • Maintain a patient, confident and friendly manner with all guests at all times.
  • Have strong problem solving skills and sales experience.
  • Work with integrity to uphold Treble Cone’s core values.
  • To consistently provide outstanding Customer Service to all guests, both internal and external and to ensure they have the right information, products and the best options for our conditions.
  • Adhere to Treble Cone’s Staff Health and Safety Policy, Processes and in-house Safety Rules as detailed in the Staff Handbook.
  • Attend all departmental and company meetings as required.
  • Maintain strict confidentiality with respect to the functions and services performed for the Company.
  • Maintain a neat, tidy and professional appearance at all times, in compliance with the Treble Cone Uniform and Appearance Policy.
  • Demonstrate punctuality and good timekeeping by checking your required hours of work and ensuring you start work on time.
  • Accurately record your times of work on a timesheet as required.
  • Use own discretion in resolving complaints with a good understanding and awareness of mountain and department policies with the support of Guest Services Manager.


Qualifications and experience

  • Proven working experience in retail sales.
  • Passion for apparel and technical products.
  • Understanding of sales principles and customer service practices.
  • Have local knowledge of Wanaka and the tourism industry, with previous customer experience in a fast paced sales environment is desirable.
  • Experience with cash handling and balancing sales and takings
  • Have intermediate working knowledge of Microsoft Office (Word and Excel).
  • Background in a ski or tourism industry.


About You

  • Have a Valid Working Visa for the duration of the season (legal right to work in NZ)
  • Have a positive and a proactive, outgoing personality.  
  • Be a quick thinker and problem solver with excellent attention to detail.
  • You will have a desire and willingness to learn new things
  • Be a people person (of course) – ability to engage with fellow employees and guests alike
  • Love to have FUN!!
  • Have a real passion for all things SNOW

This role is offered on a seasonal basis. Working hours will vary between 30 - 35hrs per week and you must be available to work for the entire duration of the season (June - September 2019).

How To Apply

Applications will only be accepted via the Treble Cone Website. Please visit to apply online now. Applications close 4pm (NZDST) Sunday 31 March 2019

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  • Location
    Wanaka, Otago
  • Department
    Guest Services
  • Employment Type
    Fixed Term
  • Minimum Experience
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